CAPTAIN JUAN

CHARTER TERMS & CONDITIONS

Last updated: January 2026

These Charter Terms & Conditions (“Terms”) are intended to ensure a safe, enjoyable, and well-organized charter experience for all guests on board, while clearly defining the responsibilities of all parties involved.

They govern the booking and provision of crewed charter experiences operated and/or coordinated by Captain Juan (“Captain Juan”, “we”, “us”, “our”). By requesting, confirming, or participating in a charter experience, and/or by making any payment, the client (“Client”, “you”) acknowledges having read, understood, and accepted these Terms.

 

1. Definitions

Charter Experience: The overall experience coordinated by Captain Juan, including crew services, provisioning coordination, itinerary assistance, and guest experience management.

Vessel: The yacht or catamaran used for the Charter Experience.

Vessel Owner / Operator / Vessel Provider: Any third party owning and/or operating the Vessel, including charter operators, fleet companies, or private owners.

Booking Confirmation / Reservation Contract: The written confirmation issued for each booking describing the Vessel, dates, services, pricing, payment schedule, cancellation terms, and specific conditions applicable to that charter.

 

2. Role of Captain Juan

Captain Juan specializes in designing, coordinating, and delivering crewed charter experiences, including the management of crew, onboard services, provisioning logistics, and overall guest experience.

Charter Experiences may be operated using vessels:

• owned and/or operated by third-party providers; and/or
• managed by Captain Juan on behalf of private owners.

Unless expressly stated otherwise in writing, Captain Juan:

• is not the legal owner of the Vessel,
• is not the maritime carrier, and
• does not assume responsibility for the Vessel’s structural condition, seaworthiness, technical operation, or maintenance.

Matters relating specifically to the Vessel remain under the responsibility of the Vessel Owner/Operator and applicable insurance policies.

 

3. Contractual Documents & Acceptance

These Terms, together with the Booking Confirmation / Reservation Contract, form the contractual framework governing the Charter Experience.

Acceptance occurs upon:

• payment of any amount;
• written confirmation; or
• participation in the charter.

 

4. Quotations & Availability

All quotations are indicative until confirmed in writing. Availability is only guaranteed once confirmed and paid.

 

5. Payments

Each charter is customized; therefore, payment structures vary.

• Payments must be made on time.
• Late payments may result in cancellation without notice.
• Services may be delayed or suspended until payment is received.

Captain Juan may apply earlier internal deadlines to ensure coordination with suppliers and Vessel Providers. Any such deadlines will be communicated in advance.

 

6. Cancellations & Modifications

All cancellations or modification requests must be submitted in writing to crew@captainjuan.com

6.1 General Policy

Cancellation terms depend on:

• charter start date;
• booking contract terms;
• non-recoverable costs already incurred;
• and the applicable conditions of third-party Vessel Providers.

Given that most vessels are operated by third-party providers, cancellation timelines may be more restrictive than standard market conditions.

6.2 Third-Party Provider Aligned Cancellation Terms

When the Vessel is operated by a third-party provider, the following cancellation policy applies:

• More than 70 days before departure:
  30% of the charter price (excluding extras) remains due. Extras already paid will be refunded.
• 69 days or less before departure:
  100% of the charter price remains due (excluding extras).
• 17 days or less before departure:
  Extras are also non-refundable.

These timelines include an additional operational margin applied by Captain Juan to ensure alignment with third-party commitments, crew scheduling, provisioning, and logistics.

6.3 Modifications

Requests to change dates, Vessel, destination, duration, or services:

• are subject to availability;
• may be treated as a cancellation and rebooking;
• are subject to updated pricing;
• previously applied discounts or special offers may not apply.

6.4 Third-party costs

Once committed, payments made to third parties are non-refundable, subject to their own policies.

6.5 Travel insurance

We strongly recommend purchasing comprehensive travel insurance covering cancellation, interruption, and medical expenses.

 

7. Force Majeure

Neither party shall be liable for non-performance caused by events beyond reasonable control, including but not limited to weather conditions, port closures, authority restrictions, natural disasters, epidemics or pandemics, or security concerns.

• No refunds shall be due
• Amounts paid may be credited for future use (subject to availability)
• Captain Juan is not responsible for additional costs

 

8. Weather, Safety & Authority Decisions

Charter itineraries are subject to weather, safety, and authority decisions.

The captain’s decisions are final.

No refund or compensation applies.

 

9. Itinerary Planning

All itineraries are indicative only.

They depend on:

• weather conditions
• sea state
• safety considerations
• authority instructions

The captain has full authority to modify the itinerary at any time.

Changes do not constitute breach of contract and do not give rise to refunds.

 

10. National Parks & Permits

Permits may:

• require additional payment
• be paid locally
• be non-refundable

 

11. Pets

Pets are strictly prohibited onboard and in protected areas.

 

12. Client Responsibilities & Conduct

Respect toward crew is mandatory.

Any abusive or inappropriate behavior may result in immediate termination without refund.

 

13. Crew Meals & Facilities

13.1 Bathroom access

Crew must have reasonable access to one bathroom.

13.2 Meals

If full board is not included, the Client must provide:

• adequate meals
• drinking water

Failure to do so may result in termination without refund.

 

14. Provisioning

If managed by the Client, adequate provisioning is their responsibility.

 

15. Fuel Policy

Fuel is not included unless stated.

The Vessel must be returned with full tanks.

 

16. Security Deposit

• Required at check-in
• Credit card only (no AMEX)
• Managed by Vessel Provider

 

17. Marina Parking

Client is responsible for compliance with marina rules.

 

18. Liability & Personal Belongings

The Client assumes inherent risks.

Captain Juan is not liable for:

• injury or illness
• loss of belongings
• third-party actions

 

19. Third-Party Terms

Third-party Vessel Provider terms apply to vessel-related matters and prevail in case of conflict.

 

20. Limitation of Liability

Liability is limited to amounts paid to Captain Juan (excluding third-party costs).

 

21. Communications & Claims

Claims must be submitted within 30 days after the charter.

 

22. Privacy

Personal data is used only for service purposes.

 

23. Governing Law

These Terms are governed by the laws of Mexico. Jurisdiction: Baja California Sur.

 

24. Severability

If any provision is invalid, the rest remain in effect.

 

25. Operational Information

Guides and pre-arrival information are non-binding.

 

26. Acceptance

Booking confirmation or payment implies acceptance of these Terms.

 

Contact: crew@captainjuan.com